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Shipping policy

🌍 Global Shipping Policy

XIWNM.SHOP is proud to offer worldwide shipping to over 200 countries and regions — covering North & South America, Europe, Asia, Africa, and Oceania.

We are committed to ensuring your orders are processed efficiently and delivered safely, wherever you are.

🚫 Locations We Currently Cannot Deliver To

Unfortunately, we are unable to ship to the following destinations at this time:Aland Islands, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, Mainland China, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories in North Africa, Yemen, Yugoslavia, and Zaire.

📦 Order & Shipping Process

Once your order is placed, you will receive:

Order Confirmation Email – with all your purchase details.

Payment Confirmation – once your payment has been successfully processed.

Shipping Confirmation Email – including your tracking number once your order leaves our warehouse.

You can track your order anytime via popular platforms such as:🔗 17Track| Track718

⏱ Estimated Delivery Times

Please note that delivery times are estimates and may vary depending on customs, regulations, and logistics availability.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 3–8 business days(Includes quality inspection, picking, sorting, and packaging)

Standard Shipping: 10–20 business days

Fast Shipping: 7–12 business days

Typical total delivery time: 10–28 business days

💰 Shipping Costs

Shipping fees are calculated based on order weight, delivery address, and selected shipping method.Exact costs are displayed at checkout.

Order Total Shipping Fee $0 – $44.99 $3.99 $49.99 and above Free Shipping 🧾 Customs Duties & Import Taxes

Import duties and taxes are regulated by your local customs authority. XIWNM.SHOP is not responsible for these additional charges.We recommend contacting your local customs office for detailed information regarding applicable fees in your country.

⚠️ Additional Information

Some products may be subject to carrier restrictions. In such cases, we may choose an alternate carrier to ensure safe delivery, which may slightly extend transit times.

All delivery timeframes are approximations based on historical data and are intended as a general guide.

All orders ship directly from the XIWNM.SHOP warehouse and distribution center.

✅ We are dedicated to delivering your order safely, efficiently, and with full transparency — wherever you are in the world.

💬 Return & Exchange Policy

At xiwnm.shop, your satisfaction is our top priority.We want you to love every item you order, but if something doesn’t meet your expectations — don’t worry, we’re here to make it right.

📦 Return & Exchange Window

You may return or exchange any eligible item within 30 days of receiving your order.After this period, unfortunately, we cannot accept returns or exchanges.

✅ Return Eligibility

To qualify for a return or exchange, your item must meet the following conditions:

🧺 Unworn, unwashed, and undamaged

🏷️ All original tags and labels attached

📦 Returned in its original packaging

⚠️ Important: Please contact our support team before returning any items to receive the correct return/exchange address. Returns sent without authorization may not be accepted.

🔄 Return & Exchange Procedure

Step 1:Email our support team at rmqer97857@outlook.com to request the official return/exchange address and instructions.

Step 2:Carefully repackage your item(s) following our provided guidelines, then ship them to the return address.

Step 3:

💰 Refunds: Once we receive and inspect your returned item, your refund will be processed to your original payment method (PayPal, credit card, etc.) within 3–5 business days.Please note that banks or card providers may take an additional 3–7 business days to reflect the refund in your account.

🔁 Exchanges: Replacement items will be shipped within 3 business days after your returned product is received and approved.

🚫 Order Cancellation

We process orders quickly — often within a few hours.If your order has not yet shipped, you may request a cancellation by emailing rmqer97857@outlook.com.Once your order has shipped, cancellations are no longer possible. In that case, please wait for your order to arrive and then initiate a return.

💬 Need Help?

Our support team is always happy to assist you.If you have any questions about your order, returns, or exchanges, please reach out to us at:📧 rmqer97857@outlook.com

✅ xiwnm.shop is dedicated to ensuring a smooth, transparent, and worry-free shopping experience for every customer.